Terms & Conditions

Welcome to PickleHQ. By using our website and placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. About Us

PickleHQ is a UK-based sole trader business selling pickleball equipment and accessories.

Website: www.picklehq.co.uk
Email: picklehq@outlook.com

Business Address:
PickleHQ, Simmonds Way, CV93AX

2. Products

We aim to ensure all product descriptions, images, and pricing are accurate. However, slight variations in colour, packaging, or appearance may occur.

All products are subject to availability. We reserve the right to discontinue products or adjust pricing at any time without notice.

3. Orders

Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order.

PickleHQ reserves the right to:

refuse or cancel orders,
limit quantities purchased,
or cancel orders suspected of fraudulent activity.

If your order is cancelled after payment has been taken, a full refund will be issued.

4. Pricing & Payment

All prices are listed in GBP (£).

Payments are securely processed through Shopify and its approved payment providers. PickleHQ does not store full payment card details.

5. Shipping

We currently ship within the United Kingdom only.

Estimated delivery times are provided for guidance only and may vary depending on courier services and seasonal demand.

Free standard shipping is available on qualifying orders over £50.

Once an order has been dispatched, customers will receive tracking information where available.

6. Returns & Refunds

Customers may request a return within 14 days of receiving their order, provided the item is unused and in its original packaging.

Refunds will be issued to the original payment method for the cost of the item only. Original shipping charges are non-refundable.

Customers are responsible for return shipping costs and for ensuring the item arrives safely back to PickleHQ.

All returned items will be inspected before a refund or exchange is approved.

Returns requested after 14 days may still be considered at our discretion and may be issued as store credit instead of a monetary refund.

For faulty or damaged items not caused by misuse, accidental damage, or normal wear and tear, customers may be eligible for a replacement or exchange.

To arrange a return, please contact us via email, website contact form, or live chat.

This policy does not affect your statutory rights under UK consumer law.

7. Product Use & Liability

Customers are responsible for using products safely and in accordance with any manufacturer guidance or instructions.

PickleHQ shall not be liable for:

misuse of products,
accidental injury,
indirect loss,
or damage arising from improper use of purchased items.

Nothing in these terms excludes liability where it would be unlawful to do so under UK law.

8. Accounts

Customers may create an account on our website to manage orders and checkout more easily.

Customers are responsible for maintaining the confidentiality of their account details and password information.

9. Promotions & Discount Codes

Discount codes and promotional offers:

may be withdrawn at any time,
cannot usually be combined unless stated,
and may be subject to specific conditions.

10. Privacy

By using our website, you agree to our Privacy Policy and Cookie Policy regarding the collection and use of personal information.

11. Intellectual Property

All website content including logos, branding, images, text, and graphics remain the property of PickleHQ unless otherwise stated and may not be copied or reproduced without permission.

12. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will take effect immediately upon being published on the website.